We aim to give every client an excellent service. If we have fallen short, we want to know so that we can put it right. This procedure applies to services provided under the Arlington Moor name. Arlington Moor is a trading name of A&M Alliance Merit Ltd (registered in England and Wales, company number 10603577, registered office: Suite 1 Miller House, 47-49 Market Street, Farnworth, Bolton, BL4 7NS) and MA Financial Accountants Ltd (registered in England and Wales, company number 16092154, registered office: 4 Glynwood Park, Farnworth, Bolton, BL4 7SX). Our work is supervised by Mr Masood Safdar FCCA, FFA, FIPA.
Last updated: 8 November 2026
How to make a complaint
Please tell us in writing, or by telephone, giving your name, contact details, a description of the problem and what you would like us to do:
Email: clientservices@arlingtonmoor.com
Telephone: +44 7935 224917
Post: Arlington Moor, Suite 1 Miller House, 47-49 Market Street, Farnworth, Bolton, BL4 7NS
Please mark your message “Complaint” so that it is passed to the right person straight away.
What happens next
- Acknowledgement. We will acknowledge your complaint within 5 working days.
- Investigation. Your complaint will be reviewed by a senior member of the team who was not directly involved, with oversight from Mr Masood Safdar FCCA, FFA, FIPA, who supervises our work.
- Response. We aim to send you a full written response within 15 working days. If we need longer, we will tell you why and keep you updated.
- Review. If you are not satisfied with our response, you may ask for it to be reviewed again. Please tell us within 30 days of our reply.
If you are still not satisfied
If we cannot resolve your complaint, you may be able to refer it to the professional body that regulates the accountant who supervises our work. Please ask us and we will give you its contact details.
Data protection complaints
If your concern is about how we have used your personal data, you can complain to us using the details above, marked “Data protection complaint”. We will acknowledge it within 30 days of receiving it, investigate without undue delay and tell you the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. We would, however, welcome the chance to put things right first.